When a client pays a charge online, on the Stripe payment page, Stripe generates the receipt for that payment, and MyFitnessClient shows it under View receipt, to the professional and to the client. Payments recorded manually and automatic plan payments have no receipt in MyFitnessClient, and MyFitnessClient does not issue invoices for the payments clients make to professionals.
What exists in each case
The proof of each type of payment and where you find it:
| Payment | Proof | Where it is |
|---|---|---|
| Charge paid online, on the Stripe payment page, for example with Pay now | The Stripe receipt | Under View receipt, once the payment is paid: in the charge details, for the professional, and on the card and in the payment details, for the client. |
| Recorded manually: in cash, by transfer or by another method outside MyFitnessClient | None in MyFitnessClient | There is no View receipt. |
| Automatic payment of a plan, which Stripe charges at the start and in each period | None in MyFitnessClient | In the professional's Charges list, each payment is a paid row, with no receipt. |
Where to open the receipt
Professional, on the website
- In Payments, on the Charges tab, select a charge paid online. The Payment details window opens, with the Online payment block and, under it, View receipt.
- In the client's profile, on the Payments tab, the History section has that client's charges and opens the same window.
- The receipt opens in a new browser tab, on the Stripe page.
- In the CSV export of the charges, the “Receipt” column has the receipt link on the rows that have one.
- In a team, a member only sees the charges if they have permission to view payments and, if they only have access to the clients assigned to them, only sees those clients' charges.
Client, on the website
- In Settings, in the FINANCIAL group, select Payments. A payment paid online has View receipt on the card and in the Payment details window, which you open by selecting the card. How to get to the list is explained in View your payments, filter them and export them to CSV.
- Right after you pay, the Payment confirmed screen also has View receipt. How to pay is explained in Pay what you owe your professional online with Pay now.
- The receipt opens in a new tab, on the Stripe page.
Client, in the app
- In Settings, in the Financial group, select Payments. A payment paid online has View receipt on the card and in Payment details, which you open by selecting the card.
- The receipt opens in the phone's browser, outside the app, on the Stripe page.
When View receipt does not appear
- The payment was recorded manually: the professional marked it as paid, or confirmed the client's Mark as paid. It did not go through Stripe, so it has no receipt.
- The payment is not paid yet. The receipt appears when Stripe confirms the payment and it becomes paid. With Multibanco, this only happens after the reference is paid.
- It is an automatic payment of a plan, the first one included: it has no receipt in MyFitnessClient, neither for the client nor in the professional's list.
Invoices
- MyFitnessClient does not issue invoices for the payments clients make to professionals, neither for those paid online nor for those recorded manually.
- If you are a client and need an invoice, ask your professional for it.
- If you are a professional and need to issue an invoice to a client, do it outside MyFitnessClient, in the software you use for invoicing.
- The only invoices MyFitnessClient issues are those for your own professional account. They are in your account's Settings, not in Payments.