A team invitation has two sides: the team owner, who invites, and the invited professional, who opens the invitation. Look for the sentence you see on the screen: the first table is for the person who invites, the second for the person who opens the invitation.
The invitation email did not arrive
The invitation email is sent in the background. So the person who invites sees “Invitation sent” even when the email fails on the way: the invitation is created anyway, is valid for 7 days and appears in Members as a dashed card with “Pending”.
The invited person looks, in the spam and promotions folders too, for an email whose subject is the team owner's name followed by “invited you to their team”, with the “Accept invitation” button. The email comes in the language of the invited account or, if the email has no account yet, in the language of the person who invites. If the email already had a MyFitnessClient account when the invitation was sent, the invitation also appears in the dashboard notifications, as “Team invite”.
If the email does not show up, the owner checks the address and sends the same invitation again:
- In the side menu, select Team.
- In Members, find the dashed card with the person's email and check that the address is written without mistakes.
- Open the ⋮ on the card (or right-click the card) and choose Resend invitation.
“Invitation resent” appears. The email is sent again and the invitation is valid for 7 days again, counted from that moment.
- If the address has a mistake, choose Cancel invitation in the same menu, confirm and invite the correct email.
- If neither the card nor the person appears in Members, the invitation expired or was cancelled: send a new invitation.
- To send the invitation through another channel, such as WhatsApp, select Invite, open the Share Link tab, select Generate link and copy the link with Copy. If the person joins through the link, cancel the email invitation that stayed pending: until it expires, it takes up a seat on the team.
- In the menu of an email invitation, Copy link copies the invitation's address; it only opens with the account of the invited email.
If no email from MyFitnessClient reaches that address, see The invitation or notification email does not arrive.
Messages when inviting
These messages appear in a notice at the top of the screen of the person who invites, after selecting Send invitation, Generate link or Resend invitation.
| Message | Cause | What to do |
|---|---|---|
| “A pending invitation already exists for this email” | You already sent an invitation to this email and that invitation has not expired yet. | In Members, resend that invitation, or cancel it and invite again. |
| “This person is already a member” | The account with this email is already on the team. | Nothing to do: the person already appears in Members. |
| “You cannot invite yourself” | The email is the one on your account. | Enter the email of the person you want to invite. |
| “Only professionals can be team members” | The email belongs to a client account. When resending, it appears if the person has since created a client account with that email. | Only professional accounts can join a team. Ask the person for the email of their professional account. |
| “Team is inactive” | Your plan no longer includes a team and the team became inactive. With the team inactive, the Invite button and the Resend invitation option no longer appear: the message shows if the page was already open when the team became inactive. | The team becomes active again when you go back to a plan with a team. |
| “You reached the member limit for your plan. Upgrade to add more.” | All the team's seats are taken, by members and by pending email invitations. With every seat taken, the Invite button no longer appears: the message shows if the page was already open when the last seat was taken. | To free a seat, cancel a pending invitation you no longer need or remove a member. For more seats, move to a plan with more seats. |
| “Team is over the plan limit” | The team has more members than your plan has seats, for example after you moved to a plan with fewer seats. Here too the Invite button no longer appears, and the message shows when the page was already open from before. | Remove members until they fit the plan's seats or move to a plan with more seats. |
| “Failed to send invitation” | General message. It appears with an invalid email, after 10 requests in one minute and on a server failure. | Check the email. If you made many requests in a row, wait one minute. |
| “Failed to create invite link” | When generating a link, after 10 requests in one minute or on a server failure. | Wait one minute and generate the link again. |
| “Failed to resend invitation” | After 10 requests in one minute, when the invitation no longer exists (it was accepted, cancelled or deleted after expiring) or on a server failure. | Reload the page. If the card is gone, send a new invitation. |
To see how many seats your team has, see How many members a team can have on each plan. If the team became inactive or went over the limit, see what to do when the team is inactive or over the limit.
Error screens when opening the invitation
When the invitation cannot be accepted, the invitation page shows a title, a sentence and the Go to dashboard button instead of Join team. For an email invitation opened from the email while you are signed in, the page tries to accept by itself: the error can appear without you selecting anything.
| Screen title | Sentence | Cause and what to do |
|---|---|---|
| Invitation not found | “This invite link is invalid or no longer exists.” | The link is incomplete, the invitation was cancelled or deleted, or the team was disbanded. Ask the owner for a new invitation. |
| Invitation expired | “This invitation has expired. Ask the team owner for a new one.” | 7 days have passed since it was sent or last resent. The owner sends a new invitation: the expired one no longer appears in Members. |
| Link exhausted | “This link has reached its maximum number of uses.” | An invite link works for one person only and someone has already used it. If two people tried to join at the same time, only the first one got in. Ask the owner for a new link. |
| Team inactive | “This team is currently inactive.” | The owner's plan no longer includes a team. Talk to the owner: the invitation works again when the team is active, within the 7 days. |
| Already a member | “You are already a member of this team.” | You have already joined this team. Select Go to dashboard and choose the team in the workspace switcher in the side menu. |
| Invitation already used | “This invitation has already been accepted.” | This email invitation has already been accepted. The sentence stays the same after the invitation expires and after you leave the team. If you are no longer a member, ask for a new invitation. |
| Different email | “This invitation was sent to a different email.” | You are signed in with an account that has another email. Sign out, open the link again, select Sign in and sign in with the account of the invited email. If you have no account with that email, ask the owner for an invitation to the email of your account. |
| Professionals only | “Only professionals can join teams.” | The signed-in account is a client account. Only professional accounts can join a team: sign out and sign in with your professional account. |
| Email not verified | “You need to verify your email before accepting the invitation.” | The email on your account has not been verified yet. Verify it and open the invitation again. |
| Team full | “This team has reached its plan's member limit.” | There was no free seat when you tried to join and the invitation was deleted. The owner frees a seat or changes plan and sends you a new invitation. It also appears if you already joined this team through another invitation and the team has no free seat left: in that case you are already a member and do not need to do anything. |
| Subscription inactive | “The team owner no longer has an active paid plan.” | The owner's plan no longer includes a team. Talk to the owner. |
| Error | “An error occurred while processing the invitation.” | Another failure, for example no internet connection or after many attempts in a row. Wait one minute and open the link again. |
To verify the email on your account, see Verify your email with the 6-digit code or the link. To switch accounts, see Sign in and sign out.
Time limits and usage limits
- An email invitation is valid for 7 days from when it is sent or last resent. An invite link is valid for 7 days and works for one person only.
- A daily cleanup deletes the expired invitations that nobody accepted. From then on, the link shows “Invitation not found”.
- Pending email invitations take up a seat on the team until they expire. An invite link only takes up a seat when someone joins through it.
- Inviting by email, generating a link and resending count together: up to 10 requests per minute, per account.
- Accepting an invitation: up to 5 attempts in 30 seconds, per account. Opening the invitation page: up to 30 times per minute from the same network address.
If this did not solve it
Contact support (see Contact Support and create a request) with the invited email, the team name, the time of the attempt and the exact sentence on the screen. Do not send the full invitation link: it is the key to joining the team.