A help article is only useful if it says what the app does today, with the names you see on screen. Here is how the team achieves that, what each article tells you about its last check and what to do when an article does not match the app.
Where the text comes from
The help content is written based on the app’s code and reviewed by the MyFitnessClient team. Button names and messages are copied letter for letter from the app’s own texts; the steps, limits and conditions come from what the code does.
The articles live in files stored alongside the app’s code. In the admin panel, the team can publish or withdraw one of these articles, but cannot change its text. The team’s rule is to update the article in the same change that changes the screen. The exception is a change that only arrives with a new version of the app: until that version is available, the article keeps describing the app you have.
How an article is verified
Verifying an article means opening it next to the screen it describes, in the current version of the app, and confirming each step, each button name, the result, the limits and the conditions the task depends on. A tool also confirms that the button names in the steps are the ones the app shows, in all six languages.
What the dates mean
On the web, each article shows a date under the title and repeats it at the end.
- On a verified article, “Verified on” followed by the day of the last check. At the end, the sentence reads “Reviewed by the MyFitnessClient team. Verified on” with the same date.
- On an article not yet verified, “Updated on” followed by the day the title or text last changed, or the day the article was created.
The verification date changes every time the team verifies the article again, even if the text stays the same. Opening an article or answering whether it was helpful does not change any date.
In the app
Under the title, “Updated” appears followed by the day the title or text last changed, or the day the article was created. The verification date only appears on the web.
The languages
The help content is available in European Portuguese, Brazilian Portuguese, English, Spanish, French and German. European Portuguese is the original and the other five languages are translations.
The translations are made and verified automatically by a second, independent agent: button names are checked against the app’s texts in that language, and the facts against the original. Human review, language by language, happens when someone is available to do it.
When an article’s translation is missing, Brazilian Portuguese shows the European Portuguese text, and French and German show the English text.
When an article does not match the app
If a step, a name or a limit is not what you see on screen, let the team know.
- In the app, at the end of the article, answer No to “Was this content helpful?”. The answer is recorded on the article, but it does not tell the team what is wrong.
- To explain what is wrong, write to the team and include the article title, the language and what you saw on screen. If you are a professional, open a request in Settings > Support. The other contacts are in the “Didn't find what you're looking for?” block, at the end of the Help Center home page; in the app, for the client, that block shows the team’s email after “Problems with the app”.
To look for another article on the same topic, see Find an answer in the Help Center.