This happens when someone opens your public profile's address and the profile isn't live, or when the address doesn't match any profile. The page doesn't say what the cause is: confirm it in your profile editor.
What people see when they open the address
A card with the title “This profile is not available”, the sentence “The professional may have removed the profile from the directory, or the address is wrong.” and the See professionals in the directory button, which opens the marketplace directory. Under it, when the directory loads, up to 3 profiles appear in Other professionals.
The page is the same whether the profile is private, hidden by the team, belongs to an account scheduled for closure, was deleted or never existed. Whoever sees it doesn't learn the reason, and MyFitnessClient doesn't notify you of these visits. Visitors can't do anything to make the page open.
If an error page appears instead of this page, the cause is different: see Page not found, Critical Error and page error: what to do.
Check your profile's status
- Open Settings: on a computer, in the menu that opens from your name in the sidebar; on a phone, in the side menu.
- Under YOUR BUSINESS (on a phone, BUSINESS), select Marketplace. If the item isn't there, see the last row of the table of causes.
- On the card at the top, read the badge next to your name: Public, Private or Hidden by the team.
- Under your name, read your profile's address, in the format myfitnessclient.com/en/@your-name, and compare it with the address that doesn't open.
- If the badge says Public, select View profile. The address opens in a new tab.
With what you read on the card, find your cause in the table.
Causes and solutions
Your address only opens the profile when the marketplace is turned on, the profile has a username, you have published it, it isn't hidden by the team and the account isn't scheduled for closure.
| Cause | How to confirm | What to do |
|---|---|---|
| The profile is private. | The badge says Private. This is the status of a new profile and of a profile where you selected Make private. A profile published with Nutritionist or dietitian as its only profession also becomes private when you remove the license number and confirm in the Remove the license number? window. | If the card shows To publish, add:, select each item and fill in the field the editor opens. Then select Publish and confirm in the Publish your profile? window. |
| You don't have a username yet. | Under your name, the card says “Choose a username to get your address”. | In the Profile tab, enter a name in Username and publish the profile. |
| The MyFitnessClient team hid the profile. | The badge says Hidden by the team and the We have hidden your profile from the directory box shows the reason. | You can't restore it in the editor. Reply to the email you received or write to [email protected]. When the team unhides the profile, it comes back as you left it. |
| You scheduled the account closure. | The badge says Public, but View profile opens “This profile is not available”. | While the closure is scheduled, the profile doesn't open. If you cancel the closure, the profile comes back as it was. |
| The address that was opened isn't your profile's. | The address has a letter, a hyphen or a name that differs from what the card shows. Capital letters don't matter: the site changes the address to lowercase. | Share the address the card shows, or use Share on the card. |
| The link uses an old username. | You changed your username after sharing the link. | An old name still leads to your current address if the profile was public with it. The 5 most recent previous names are kept; an older name, or a name you only used while the profile was private, doesn't lead to your profile. Share your current address. |
| You entered a new name and didn't confirm the change. | With the profile public, the card still shows the old address and the Profile tab shows, under Username, the box with Change the address or an error in the field. | If the name is available, select Change the address. Until then, only the old address opens. |
| The marketplace is turned off for the whole platform. | The Marketplace item doesn't appear in Settings. | It isn't a problem with your account: while it is off, every profile address shows this page, and your profile stays saved as it is. The item is also hidden when the dashboard can't confirm this status, so reload the page before drawing a conclusion. |
Your address opens as soon as you publish. It's the directory list that can take up to 70 seconds to show the profile. For the steps to publish and for everything that changes with a hidden profile, see My profile doesn't show in the directory or says “Hidden by the team”. To cancel the closure, see Cancel your account closure.
Questions
Do people who open the address find out why it doesn't open?
No. The page is the same in every case and only offers the way to the directory.
Do I lose the address when I make the profile private?
No. The username stays saved in your profile and no one else can choose it. When you publish again, the same address opens again.
Do search engines keep showing my profile?
The page answers search engines with “not found” (code 404), and they remove the address when they visit it again. When that happens depends on each search engine.
If this did not solve it
If the profile is hidden by the team, reply to the email you received first. In other cases, contact support and send:
- the address that doesn't open and the address the card at the top shows;
- what the card's badge says;
- the time you published or changed the address;
- a screenshot of the card and of the page people see when they open the address.