A monthly fee by hand is a charge that repeats and that you mark as paid when you receive the money: the monthly fee you give with Give plan and that the client does not pay by card, and the manual recurring charges in the Extras section, in the Payments tab of the client's profile. A MyFitnessClient routine runs every hour and creates the charge for each cycle on the day it falls due, one at a time. The rules for the day and for the end of access explain the dates you see in Charges and in the Clients tab. An automatic monthly fee, paid by card, does not follow these rules: its dates come from Stripe.
The agreed day
The day of the month on which the first cycle starts is saved in the monthly fee, and each following charge falls due on that day. In a month that does not have that day, the charge falls due on the last day of the month and, in the next month that has it, goes back to the agreed day. For a monthly fee on the 31st, 28 February does not become its day: the March charge falls due on the 31st. In a yearly plan the same happens with 29 February.
| Monthly fee | Next due dates |
|---|---|
| Monthly, starting on 31 January 2026 | 28 February, 31 March, 30 April, 31 May |
| Monthly, starting on 30 January 2026 | 28 February, 30 March, 30 April |
| Monthly, starting on 29 January | 28 February (29 in a leap year, such as 2028), 29 March |
| Every 3 months, starting on 31 January 2026 | 30 April, 31 July, 31 October |
| Yearly, starting on 29 February 2028 | 28 February 2029, 2030 and 2031, and 29 February 2032 |
| Every 2 weeks, starting on 5 April 2026 | 19 April, 3 May, 17 May |
Catalog plans charge only in months or years. Cadences in days or weeks, from a custom plan or from a recurring charge in Extras, have no agreed day: each charge falls due exactly that number of days or weeks after the previous one.
How the day is set
The agreed day is the day of the first cycle, and that day depends on how the monthly fee starts:
- Give plan with Request payment: today. If the client's access only starts later, the day it starts. If the client still has paid days from another plan, the day after the last of those days; in a monthly fee with No access, only the paid days of plans with No access count.
- Give plan with Already paid: the day you choose in Paid on, which is the day the client paid you and not the day you record it; with no date chosen, today. The same exceptions apply for access that starts later and for paid days from another plan.
- The client chooses or renews a manually paid plan on their own, or you accept a join request with the plan already paid: the Request payment rules.
To give a plan and see which days Paid on accepts, see Give a client a recurring plan or a pack.
After that, the agreed day only changes in these cases:
- In a recurring charge in Extras, when you use Edit to change the Next charge date, or to change the Frequency to another unit (from months to years, for example): the day of the Next charge becomes the agreed day. Changing only the Amount, the Name or the number of months does not change the day. Only the workspace owner edits Extras, and the monthly fee of a plan given with Give plan does not appear there.
- When you change the due date of the current cycle's charge, the cycle falls due on the new date. In a recurring charge in Extras, if the new date is in another month, its day becomes the agreed day; in a monthly fee given with Give plan, the agreed day does not change. See Edit a charge: amount, due date, status and notes.
Paying late does not change the day
When the charge for a cycle is paid, confirmed, cancelled or deleted, the monthly fee moves on to the next cycle, counted from that charge's due date and not from the day this happens. A charge due on 5 March and paid on 12 March leaves the next one on 5 April.
- This applies to the charge you mark as paid, to the client's “I've paid” that you confirm and to online payment.
- Cancelling or deleting the unpaid charge of a cycle skips that cycle: the next charge is the one for the cycle after it, on the agreed day.
- If the client pays after the next due date has already passed, the charge for that cycle is created within an hour, with its due date on the agreed day, and appears as Overdue right away.
- Charging or recording a cycle early does not change the day either: Charge now, in Extras, and Record next payment, on the Plan card of the client's profile, create the charge for the next cycle with that cycle's due date, not with today's date.
When charges stop
If the client has an access end date, the routine does not create the charge for a cycle that falls due on the last day of access or later. For the client, that cycle does not exist: there is no charge, no payment notice and nothing overdue, and access ends on the end date.
- A monthly fee with Stays the same or Read-only charges the cycles that fall due before the last day of access and then stops on its own. When it was given with Give plan, paying a cycle that goes past the end date moves that date to the last paid day. Example: monthly fee on the 5th and access until 20 June. The 5 June charge is created; paying it moves the end of access to 4 July; the 5 July charge is no longer created.
- Recurring charges in Extras also stop on the last day of access.
- A monthly fee with No access does not have this rule: it charges even the cycle that falls due on the last day of access, because paying it is what moves access forward.
In a monthly fee with Stays the same or Read-only, or in Extras, if you extend or remove the end date before it arrives, the charge for the cycle that was on hold is created on the day it falls due, like the others. If access reaches its end, charges stop with it. When you give the client access again, the next charge moves to the first cycle from that day, on the agreed day, and the client does not pay for the time without access. To see how the end date moves with paid plans, see Access end date and the client's paid plans.
Next charge in the Clients tab
In Payments > Clients, the Next charge column shows the date of the monthly fee given with Give plan. If that date falls on the client's last day of access or later, the column is empty, because the charge is not created, except in a monthly fee with No access. With nothing to pay, the status stays Up to date. On a phone, the same date appears under the plan, and the Plan card of the client's profile also shows it.
A client who only pays recurring charges in Extras has no date in this column: the date of each one is on its row, in the Extras section of the profile. More about this list in View each client's plan and payment status.
Why this month's charge did not appear
Besides the end of access, the routine does not create the charge for a cycle in these cases:
- The previous charge of the same monthly fee is still unpaid, awaiting confirmation or overdue: there is only one open charge at a time.
- The recurring charge in Extras is paused with Pause plan. When you resume it with Resume plan, the next charge moves to the first cycle from that day, on the agreed day.
- The client is no longer active with you, or is the Test Student.
- The monthly fee is switching to automatic payment and the client already has an active subscription, so that nothing is ever charged twice. See Switch a monthly fee charged by hand to automatic payment.
- Your account is being closed. If you cancel the closure, the next routine run creates the charge that fell due in the meantime.
- The charge falls due today and it is not yet 09:00 on the client's clock, so that the notice does not arrive in the middle of the night. The first time the workspace owner opens Payments that day, today's charges are created right away.
What to do in each case is in Common charge problems and how to fix them.