Sessions and account deletion
View and end open sessions, delete or close your account and see which data is deleted. Includes what to do if you are signed out or your account is inactive.
Articles
View and end the open sessions on your account
In MyFitnessClient Settings, under Profile, you see the browsers and apps where your account is open and end the sessions you don't recognize.
Delete your client account
Delete your client account and personal data in the MyFitnessClient app; if you only use the website, ask support to delete it by email.
Close your professional account
In MyFitnessClient, professionals close their account in Settings, under Profile: right away, or after clients' last paid day, at most 3 months later.
Cancel your account closure
If you scheduled your MyFitnessClient account closure, cancel it in Settings, under Profile, by the end of the set day and take clients and sales again.
Data deleted and data kept on account deletion
A list of what MyFitnessClient deletes and what it keeps, and for how long, when a client deletes their account or a professional closes theirs.
Why was I signed out of my account?
If MyFitnessClient took you to the sign-in page without warning, the session on that device ended. See the causes and how to sign back in.
“Account inactive.” at sign-in: causes and how to recover the account
On MyFitnessClient, “Account inactive.” at sign-in means the team suspended the account or it was deactivated for inactivity. See how to recover it.
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Frequently Asked Questions
Sessions and account deletion