Client charges

Create, filter, fix and mark client charges as paid, confirm payments clients report, send reminders and export to CSV. Includes statuses and totals.

Create a one-off charge for a client

In MyFitnessClient Payments, create a one-off charge for a client with an amount, due date and description, such as an extra session or an adjustment.

Search, filter and open client charges

On the MyFitnessClient Payments page, search for a charge by client name, filter by status, period or type and open the one that needs action.

Totals, statuses and charge types in Payments

In MyFitnessClient, understand the four totals at the top of Payments, the red number of charges to handle and what statuses and types mean.

Mark a charge as paid

In MyFitnessClient Payments, record that you received a charge in cash, by transfer or MB Way, with the day and method, and the client is notified.

Confirm or reject a client's “I've paid”

When a client marks in MyFitnessClient that they've paid you, confirm in Payments that the money arrived or reject the claim with a reason they receive.

Edit a charge: amount, due date, status and notes

In Payments, in MyFitnessClient, correct the amount, due date, notes, day or method of a manual charge, or set it to paid or cancelled.

Undo a payment marked by mistake (back to To pay)

In MyFitnessClient Payments, set a charge you marked as paid by mistake back to To pay and see what that changes for the client.

Cancel or delete charges, one at a time or in bulk

In MyFitnessClient Payments, cancel a charge to keep it in the history or delete it for good, one at a time or in bulk, and see what each action changes.

Send a payment reminder to a client

In Payments in MyFitnessClient, resend a client the notice for an unpaid or overdue charge, with a limit of one reminder every 24 hours.

Export client charges to CSV

In Payments in MyFitnessClient, download the charges the list shows, with your filters applied, as a CSV file for your accounting.

Common charge problems and how to fix them

In MyFitnessClient, fix charge problems in Payments: this month's charge missing, refused actions and a client who paid but is still restricted.