Pay and join with an invitation that includes a package

Steps

To pay and join on the website, on a computer or in your phone's browser:

1. Open the invitation link or scan the QR code with your phone's camera. The invitation page shows your professional's name and the “Choose your package” list.
2. Choose a package. If the invitation has only one, it is already selected. If there are several, Create account and I already have an account stay disabled until you choose.
3. Select Create account and create your client account, or I already have an account and sign in to yours (Open your professional's invitation and create your account). The package you chose comes with you.
4. On Home, the invitation window opens on its own, with the sentence “To join, choose a package and pay.” and your package already selected. To change it, choose another one in the list.
5. Select the health data authorization checkbox, which starts with “I authorize” and the professional's name. Just before it, a sentence says that your contract is with your professional and not with MyFitnessClient. Until the checkbox is selected, Pay and join stays disabled.
6. Select Pay and join. The browser goes to your professional's payment page, on Stripe.
7. Complete the payment on that page.
8. When you return to MyFitnessClient, wait for the payment to be confirmed and select Continue in the app.

Once the payment is confirmed, you are linked to your professional without them having to accept, and Home shows your coaching. If the package recurs, for example every month, the following payments are charged automatically.

If you are already signed in as a client, the invitation link takes you straight to Home, where you choose the package in the invitation window. If you don't want to join, select Decline in the window or on the invitation card.

If your professional does not take online payments

The steps are the same, but the window says “To join, choose a package and send the request. The professional confirms once they receive the payment.” and the button is Send request. There is no payment page.

• After you send it, the request reaches the professional and the invitation card, on Home, shows “Payment not completed” and says that the professional confirms once they receive the payment.
• Arrange the payment with them. When they record the payment and accept the request, you are linked and Home shows your coaching.
• If they don't accept the request within 14 days, the request closes on its own.

In the app

• In the latest version of the app, an invitation with a package can also be paid from the app. On Home, on the “You don't have a professional yet” card, select Scan QR code or Paste link.
• The invitation window shows the list of packages, the sentence about the contract, the authorization checkbox and Pay and join (or Send request). Choose the package, select the checkbox and select Pay and join.
• The payment page opens in your phone's browser. At the end, that page takes you back to the app; if the app does not open on its own, select Open MyFitnessClient. When you return, the app refreshes your data on its own.
• The app only keeps the invitation link while it is open. If you close it before you select Pay and join, or if the invitation reached you by email, the card says “This invitation includes a package. To join, talk to your professional.” and only has Decline.

Payment not completed

If you left the payment page without paying, the invitation card, on Home, shows “Payment not completed”, with the sentence “Complete the payment to join.” and these options:

• Pay goes back to the payment page. If the payment you opened before is still open, it resumes that one instead of creating a new one.
• On the website, Cancel request withdraws the request and the unpaid package, after you confirm in the “Cancel this request?” window. While a payment is being processed, the request cannot be cancelled: wait a few minutes. The app does not have this button.
• If you don't pay, the request closes on its own 14 days after the last payment attempt.

Common problems

“Open the invitation link to pay.”

On the website, the window or the card shows the packages without letting you choose. This happens when Home opens without the invitation link: in another browser, on a later visit or with an invitation that arrived by email. Open the invitation link again in this browser, with the same account, and the choice comes back. When the professional does not take online payments, the sentence is “Open the invitation link to send the request.”

“This invitation has no packages to choose from right now. Contact the professional.”

The packages in this invitation are no longer for sale. Without a package you cannot join through this invitation, so talk to them.

“This professional has no free places right now.”

The professional has reached their plan's client limit and receives a notice that you tried to join. Nothing was charged. Try again when they have room. The message “This professional has too many pending requests.” means they have 50 requests waiting.

The package has changed since you opened the window

One of these messages appears:

• “This invite doesn't include that package.”: that package is no longer for sale in this invitation.
• “This package is no longer awaiting payment.”: the package was already paid or cancelled, for example in another tab.
• “The payment changed in the meantime. Reload and confirm the amount.”: the request changed while the payment was being prepared.

On the website, the invitation card updates on its own. Choose another package, if there is one, and try again.

If this did not solve it, talk to your professional or contact support with the exact message, your account's email and the professional's name. For other invitation messages, see Invitation not working: expired, already used or for another email.

Questions

Can I change packages?

Yes, until you select Pay and join: choose another one in the list. After that, the invitation card only lets you pay for the package you chose. To change it, talk to your professional.

Why doesn't the invitation have an Accept invitation button?

Your professional put packages in this invitation, so you can only join with a paid package or, when they don't take online payments, with the request sent. To answer an invitation without packages, see Accept or decline your professional's invitation.

Can I cancel after paying?

A request that is already paid has no Cancel request button: talk to your professional, because your contract is with them. If you have already joined and want to leave, see End coaching or disconnect from your professional.

I paid and did not join. What happens?

This can happen if, between the start of the payment and its confirmation, you ended up with another professional or your professional ran out of places. The payment stays recorded and the request waits for your professional's answer. If they decline the request, or don't answer within 14 days after the payment, the request closes and the amount paid is refunded.