This happens when you open an invitation link that no longer works or when your account cannot use the invitation. The message appears in two places: on the invitation page, which opens in the browser, and on Home, on the website or in the app. Find the text you see in the tables and follow the advice next to it.
Messages on the invitation page
The invitation page opens in the browser, whether or not you are signed in.
| Message | Cause | What to do |
|---|---|---|
| “This invitation has expired” | The time limit for opening the invitation has passed. | Select Notify the professional or ask them for a new invitation. |
| “This invitation reached its limit” | The invitation has already been used as many times as the professional allowed. | Select Notify the professional or ask them for a new invitation. |
| “This link is no longer available” | The professional cancelled or replaced the invitation, their account no longer exists, or the link is incomplete. | Check that you opened the whole link. If it was complete, select Notify the professional. |
| “You already have a professional” | You are signed in to a client account that has another professional, active or with a scheduled start. | To switch professionals, first end your current coaching. |
| “You are already connected” | Your account is already a client of this professional. | Select Open the app and continue on Home. |
| “You've already asked {name}”, with “Wait for their reply.” | You already asked this professional for coaching, or you have an already paid request with another professional that is waiting for an answer. | Wait for the answer. Open the app takes you to Home. |
| “You've already asked {name}”, with “Cancel that request to accept this invitation.” | You have a request waiting with another professional, and each account has only one waiting request at a time. | Select Cancel request and confirm. The invitation then opens on Home. |
| “This invitation is for a client” | You are signed in to a professional account. | Sign out and sign in with a client account, or create one with another email. |
| “Different invited account” | The invitation was sent to another email. | Sign out and sign in with the account of the email that received the invitation. |
| “Could not open” | The connection to the internet or to the server failed. The invitation did not change. | Select Try again. |
| “Could not respond” | Another error, for example too many attempts in a row. | Wait a minute and open the link again. If it continues, contact the professional. |
Messages on Home and in the app
After you create the account, sign in from the invitation or open the link already signed in as a client, Home links the invitation to your account. In the app, the same happens when you select Scan QR code or Paste link on the “You don't have a professional yet” card on Home. If that does not work, or if the response to the invitation fails, one of the messages in this table appears.
| Message | Cause | What to do |
|---|---|---|
| “This invitation is no longer available: it expired, was already used, or was meant for another account.” | The invitation expired, ran out of uses or was cancelled, or your account cannot use it, for example because it uses another email or a domain the company does not accept. | Ask the professional for a new invitation. If the invitation was for another email, sign in with that email’s account. |
| “You already have an invitation from this professional.” | The professional had already sent you another invitation, which is waiting on Home. | Respond to that invitation, on its card on Home. |
| On the website: “This professional is already coaching you.” | You are already a client of this professional, active or with a scheduled start. | You do not need the invitation. |
| On the website: “You already asked {name}. Wait for their answer.” | You already asked this professional for coaching, or you have an already paid request with another professional that is waiting for an answer. | Wait for the answer. |
| On the website: “You already asked {name}. Cancel that request to accept this invitation.” | You have a request waiting with another professional. | Select Cancel request and confirm in the “Cancel this request?” window. The invitation then goes ahead on its own. |
| On the website: “You already have a professional”, with “You can't accept another professional's invitation.” In the app: “You already have a professional.” | You already have another professional. | To switch professionals, first end your current coaching. |
| On the website: “This professional has no free places right now.” In the app: “This professional has no free spots right now.” | The professional’s plan has reached its client limit. They are told that you tried to join, at most once every 6 hours. | Try again later or contact the professional. |
| “This professional has too many pending requests.” | The invitation needs the professional’s approval, and they already have 50 requests waiting for an answer. | Try again later. |
| “This coaching relationship has ended. Ask your professional for a new invitation.” | The invitation was for the client profile the professional had already created for you, and that coaching has since ended. The invitation closes. | Ask the professional for a new invitation. |
| In the app: “Verify your email before responding to the invitation.” or “Verify your email before opening an invitation.” | Your account’s email is not verified yet. | Verify the email with the 6-digit code you received. |
| In the app: “That does not look like an invitation link. Copy the full link you received.” | The pasted text has no valid invitation code. | Copy the whole link and paste it again. |
| In the app: “This QR code isn’t an invitation.” | The camera read another QR code. | Point the camera at the invitation’s QR code. |
| In the app: “Too many attempts.” On the website, when you accept or decline: “Too many requests. Wait a moment.” | Too many attempts in the same minute. | Wait a minute and try again. |
| On the website: “Could not load the invitation.” In the app: “Could not open the invitation.” | The connection or the server failed while opening the invitation. On the website, the same sentence appears when you open invitations too many times in the same minute or when your account’s email is not verified yet. | On the website, select Try again. In the app, scan the QR code or paste the link again. If the message comes back, wait a minute and check that your account’s email is verified. |
To switch professionals, see End coaching or disconnect from your professional. To verify your email, see Verify your email with the 6-digit code or the link.
Ask for a new invitation
An invitation that expired, reached its limit or is no longer available does not work again. To get a new invitation:
- If the message appeared on the invitation page, select Notify the professional. The button changes to “Professional notified”.
- If the message appeared on Home or in the app, where that button does not exist, ask the professional for the new invitation, for example by message.
- When the new invitation arrives, open the link with the client account it is meant for: if it came by email, the account with that address. In the app, on the “You don't have a professional yet” card on Home, select Scan QR code or Paste link.
The invitation appears on Home, where you accept or decline it. See Accept or decline your professional's invitation. If you do not have an account yet, see Open your professional's invitation and create your account.
What the Notify the professional button does
- It only appears on the invitation page, when the invitation expired, reached its limit or is no longer available.
- The professional receives the “Invite no longer valid” notification, which asks them to send a new invitation. With a link or a QR code, the notification may not say who you are: also let them know by message that it was you.
- Each invitation generates at most one notification every 6 hours. If someone notified them less than 6 hours ago, the button still changes to “Professional notified”, but the professional does not receive another notification.
- If the link is incomplete or the professional’s account no longer exists, the notification reaches no one.
Invitation time limits and usage limits
- The time limit for opening the invitation is the one the professional chose: 5, 10 or 30 minutes or 1 hour for a QR code; 1 hour or 1, 3 or 7 days for a link; 1, 3, 7 or 14 days for an email invitation. They can also create an invitation with no time limit.
- The time limit runs until you open the invitation with your client account. An invitation that already appears on your Home stays there after the time limit, until you accept or decline it, unless the professional cancels it.
- For a link or a QR code, the professional also chooses how many times the invitation can be used: once, the number of times they set (up to 10,000) or with no limit. An email invitation works only once.
- Each account has one professional and one waiting request at a time. Coaching that has already ended does not block a new invitation.
- Your account’s email must be verified for you to open and respond to an invitation.
- Attempts per minute: 20 openings of the invitation page per IP address, 5 invitation openings per account, on Home or in the app, and 15 responses per account on Home.
If this did not solve it
Ask the professional for a new invitation: it is the quickest way. If the new invitation also fails, write to the MyFitnessClient team through the contact shown in the Help Center and send the exact message, where you saw it (invitation page, Home or app), your account’s email and the approximate time.