Use this page when you cannot mark a dose, a change does not save or you are looking for an option you cannot find. In this article, “your plan” is the plan you have with your professional, which decides which sections of the app you get; the “supplement plan” is the list of supplements they assign to you. For everyday use, see Mark your supplement doses for the day.
Limits
The limits apply on the web and in the app, unless the row says otherwise.
| What | Limit | What you see |
|---|---|---|
| A day that has not come yet | Read-only: you cannot mark doses or change the amount. | The day's list with no circles to mark and no pencil on the amount. |
| A day that has already passed | You can mark doses and change the amount as you do today, with no limit on how many days back, as long as the day falls within the dates of your supplement plan. | That day's list, with what you already marked. |
| A per-kilo dose | It cannot be marked until you have a weight logged, unless you enter the amount for that day. | The per-kilo amount, for example 3 mg/kg, the name in gray and the circle disabled. |
| This day's amount (in the app, Today's amount) | Greater than zero and up to 99,999,999.99, saved with two decimal places. It applies only to that dose on that day; the plan does not change. | If you delete the number or enter zero, closing the panel shows “Enter an amount greater than zero.” and the panel does not close. |
| My schedule | Six times: wake-up, breakfast, lunch, dinner, bedtime and, if you want, your usual training time. They are the same for all your supplement plans. The app shows them on the 24-hour clock; the web, on the 12- or 24-hour clock, following the browser's first language. | In the app, the times only change with an internet connection. |
| View product | It only appears with a link from your professional that starts with https://, is up to 2048 characters long and has no spaces, user name or password in the address. | Without a link like that, the button does not appear. The Plan products collapsible section only appears when there is at least one. |
| Supplement reminders | Notifications are per time of day, never per supplement, and only go out while there are doses for that time of day left to mark. Times of day in the same minute are combined into one notification. Doses under As needed and Weekly goal have no reminders. If sending is delayed, the notification still goes out up to 15 minutes after the time. | “Supplements to take”, with the time of day and the number of doses, for example “At breakfast: 2 doses”. When it combines several times of day, “Now” and the total, for example “Now: 3 doses”. |
| Page refresh | On the web, the page loads the day again when you return to it and every 60 seconds, while the tab is visible. In the app, when you pull the list down and when you come back to the app after 30 seconds or more. | What your professional changes in the plan appears on the next load. |
To enter the amount for one day, see Change a supplement amount for one day only. For the times, see Set your supplement times, and for the notifications, Turn supplement reminders on or off.
Messages you may see
The messages are written as they appear on screen. When the web and the app say different things, the row says where each one appears.
| Message | When it appears | What to do |
|---|---|---|
| “Not in your plan” and “This isn't part of your plan. Talk to your professional.” | You open the Supplements page from a link or a notification, and your plan does not include Supplements. | Ask your professional to include Supplements in your plan. |
| “Pick your plan to start” | Your professional asks you to pick a plan before you get in. On the web, the Supplements page shows this card, with your professional's plans. In the app, it shows this message with the Choose a plan button. | Pick a plan from your professional. In the app, Choose a plan opens Home. Until you pick one, you can talk to your professional in the chat. |
| “Nothing for today.” or, on another day, “Nothing on this day.” In the app, both sentences appear without a final period. | The day has no doses: you have no supplement plan, the plan has not started yet or has already ended, or no supplement is taken on that day. | Check the supplement plan and its dates with your professional. |
| “Your weight is needed to calculate the amount. Check with your professional before taking it.” (in the app, “An up-to-date weight is needed to calculate the amount. Check with your professional before taking it.”) | The dose is per kilo of body weight and you have no weight logged. | Log your weight in a check-in or enter today's amount. |
| “This dose depends on your weight. Log your weight to mark it as taken.” | The server refused to mark a per-kilo dose without a weight of yours logged. | Same as the previous row. |
| “Enter an amount greater than zero.” | In This day's amount, you delete the number or enter zero and close the panel. | Enter a number greater than zero or select Cancel. |
| “Unable to save.” | On the web, a time in My schedule was not saved and went back to the previous one, or marking a time of day on the Supplements card on Home was not saved. In the app, a mark, an amount or a time was not saved. | Check your internet connection and try again. |
| “Could not log the intake. Try again.” | In the app, marking a time of day on the Supplements card on Home was not saved. | Check your internet connection and try again. |
| “This action requires internet.” | In the app, with no connection, when you choose a time in My schedule. | Connect your phone to the internet and choose the time again. |
| “Could not open the link.” | In the app, your phone could not open the View product link. | Try again. If it keeps happening, ask your professional for the link. |
| On the web, “We could not load this information”. In the app, “Unable to load supplements.” | The page could not load the day. | Select Try again. |
| In the app, “No internet connection”. | You open a day with no network and that day is not saved on your phone. | Connect your phone to the internet: the page loads on its own when the connection comes back. |
On the Supplements page on the web, when a mark or an amount is not saved, an error notice appears and the dose goes back to how it was. Cases where the page is empty or missing from the menu are in The Supplements page is empty or missing, and per-kilo dose cases in “An up-to-date weight is needed to calculate the amount”. To choose the plan your professional asks for, see Choose and pay for a plan from your professional.
What your professional sees and can do
- They see your supplement day the way you see it: the doses you marked and the amounts you changed.
- In their history, each day shows the doses the plan asked for: the ones you marked appear as taken and the ones left unmarked appear as not taken. Doses under As needed and Weekly goal only appear on the days you mark them.
- They can do the same as you on your behalf: mark and unmark doses and change the amount for a day, today or on a day that has passed. They can also change your times and clear the marks for a whole day. People on their team can do the same, if they have permission. What they change appears on your page.
- They do not get any notification when a dose is left unmarked. Supplement reminders only go to you.
What is not available
- A supplement list of your own. Only your professional assigns and changes the supplement plan; you mark the doses, change the amount for a day and choose your times.
- A history that brings several days together, with a chart or a percentage of your doses, on the web or in the app. On the page you see one day at a time, with how many of that day's doses you have already marked. The history stays on your professional's side: if you want to know what it shows, ask them.
- A button to say you did not take a dose, or why. Selecting a marked dose again undoes the mark, and a dose left unmarked counts as not taken in your professional's history. The “Not taken” label (in the app, “Didn't take”) you may see on old doses comes from earlier records; if you select the dose, it is marked as taken.
- Calories and macros from supplements in Nutrition: supplements do not count toward the day's totals.
- A guided tour of Supplements. On the web, doses also have no right-click menu.
- Logging offline on the web: without internet, the mark is not saved, an error notice appears and the dose goes back to how it was. In the app, what you mark or change offline is saved on your phone and sent on its own when the connection comes back. If the server does not accept it, see Record “to review” or “The server did not accept this record”.
The health questionnaire your professional asks you to fill in may have a Supplements field, where you write the supplements you already take. It is only an answer for them: it does not create or change any supplement plan and does not appear on the Supplements page.