The tables list, by topic, the notifications you can receive from your professional and from MyFitnessClient. The Channels column says how each one arrives.
- Bell: the notification goes into the notification list, which you open from the bell. It goes in even with push turned off, except where the table says otherwise.
- Push: the notification on your phone or computer screen. It arrives when the Push switch is on in that browser or on that phone. The type in parentheses is the notification type that also has to be on; with no parentheses, Push is enough.
- Email: it arrives when the Email switch is on (it only exists in Settings on the web) and so is the type in parentheses, if there is one. “Email always” means it arrives even with the switches off.
The switches are in Settings > Notifications, on the web and in the app, and they all start turned on. The Opens column says which screen opens when you select the notification, in the list or in the push notification. Notifications in the list appear in your account's current language, even the ones that arrived before you changed it; texts written by your professional or by the MyFitnessClient team stay as they were written.
Workouts, plans and content your professional assigns you
| Notification | When it arrives | Channels | Opens |
|---|---|---|---|
| New workout or New program | Your professional assigns you a program or an extra workout. An extra workout that starts on another day only notifies you on that day, from 08:00. | Bell; push (New workouts) | Workouts; an extra workout opens that workout |
| New meal plan | Your professional assigns you a meal plan. | Bell; push (New meal plans) | Nutrition |
| New supplement plan | Your professional assigns you a supplement plan. | Bell; push (Supplement reminders) | Supplements |
| New habit | Your professional assigns you a habit. It doesn't arrive while your coaching is scheduled, or when your plan doesn't include Habits. | Bell; push (Habit reminders) | Habits; in the app, the notification in the list doesn't open another screen |
| New course | Your professional assigns you a course. | Bell; push | The course |
| New materials | Your professional shares a folder or a file with you. | Bell; push | The shared folder; a file opens Materials |
| New session | Your professional books you an event in the calendar that hasn't happened yet. Several bookings in a row, within 15 minutes, only make the push sound once. | Bell; push (Event reminders) | Calendar, on the day of the event |
| Event changed | Your professional changes one of your events. At most one arrives per event every 15 minutes. | Bell; push (Event reminders) | Calendar, on the day the event moved to |
| Event cancelled | Your professional cancels one of your events, or one day of a series. | Bell; push (Event reminders) | Calendar |
| Program ended | Your training program has come to an end. | Bell; push | Workouts |
| Workout expired | The deadline of an extra workout passed without the workout being done. | Bell; push | Workouts |
| Meal plan ended | Your meal plan has come to an end. | Bell; push (New meal plans) | Nutrition |
Your professional can turn off calendar notices for you only. In that case, the bookings, changes, cancellations and reminders of the sessions they book stop arriving, in the bell too.
Check-ins, assessments, questionnaires and the health questionnaire
| Notification | When it arrives | Channels | Opens |
|---|---|---|---|
| Check-in pending (check-in reminder) | At your check-in time, on a day when it is scheduled and you haven't done it yet for that period. The title and text can be the ones your professional wrote. Your professional can turn this reminder on or off for you only. | Bell; push (Daily check-in reminder). With the type turned off, it doesn't even reach the bell, unless your professional turned it on for you. | Progress, with the check-in open |
| Check-in pending (sent by your professional) | Your professional sends you a check-in, manually or through an automatic rule, and can remind you again while you haven't done it. | Bell; push (Questionnaire reminders) | Questionnaires |
| New questionnaire | Your professional sends you a questionnaire, manually or through a rule, with the deadline when there is one. The questionnaire that appears when you start a workout only goes to the bell. | Bell; push (Questionnaire reminders) | Questionnaires |
| Questionnaire pending | The reminder your professional set up on a questionnaire you haven't answered yet. | Bell; push (Questionnaire reminders) | Questionnaires |
| Answer reviewed | Your professional marked your answer as reviewed (not when they mark several at once) or added a note to an answer already reviewed. If they left a note, the notification shows the note. | Bell; push (Questionnaire reminders) | Questionnaires, on the Answered tab; the answer to a check-in opens that entry in Progress |
| Physical assessment pending | Your professional asks you for a physical assessment. A new request replaces the previous one, and the push only sounds again after 15 minutes. | Bell; push (Daily check-in reminder) | Progress, on the Assessments tab |
| New physical assessment | Your professional records a physical assessment of yours dated today or yesterday, and you have access to assessments. | Bell; push (Daily check-in reminder) | Progress, on the Assessments tab |
| Anamnesis form to fill in | Your professional asks you for your health questionnaire. | Bell; email always; no push | Health questionnaire |
| Anamnesis form reopened | Your professional reopens your health questionnaire so you can update it. | Bell only | Health questionnaire |
Automatic reminders
Reminders count the hours in your account's time zone.
| Notification | When it arrives | Channels | Opens |
|---|---|---|---|
| Habit to check off | At a habit's reminder time, on a day when the habit counts and you haven't checked it off yet. The push shows “Habit to check off” and the reminder text, never the habit's name. | Push (Habit reminders). It only goes to the bell when the push reaches no device. | Habits |
| Today's habit or Today's habits | In the morning, 30 minutes after the wake-up time in your routine, or at 08:00 without a routine. It says how many of today's habits are still to check off, not counting the ones with their own reminder. | Bell; push (Habit reminders). With the type turned off, it doesn't even reach the bell. | Habits |
| Workout at 18:00, Morning workout, Afternoon workout, Evening workout or Today's workout | On a day with a workout to do in a weekly or calendar program: 30 minutes before the workout time; with no time, according to the workout's period and your routine; with no period, at 19:00. | Bell; push (Workout reminders). With the type turned off, it doesn't even reach the bell. | The workout |
| Meal at 13:00 | At the time of each meal in your meal plan that you haven't marked as eaten yet. | Push only (Meal reminders) | Nutrition |
| Supplements to take | At the time of each intake moment in your supplement plan and, if an intake is still left to mark, again later. Moments that fall in the same minute come in one notification. | Push only (Supplement reminders) | Supplements |
| Event reminder, with the event's name as the title | Before a session your professional booked with you, at the two lead times closest to the start that they chose, or 1 hour before if they chose none. For your own event, at the lead time you chose. The text says how long is left, for example “Starts in 15 min.”. | Bell; push (Event reminders). With the type turned off, it doesn't even reach the bell. | Calendar, on the day of the event |
To choose your supplement reminders, see Turn supplement reminders on or off. For Nutrition notices, see Nutrition reminders, notices and what your professional sees.
Payments, plans and access
These notifications tell you what you have to pay your professional and the status of your plan and your access. Billing notices for a plan you have to pay to keep access don't show the amount in the bell or in the push notification; only the email shows it.
Charges
| Notification | When it arrives | Channels | Opens |
|---|---|---|---|
| Payment due | Your professional creates a charge or sends you a reminder before the payment is due, or the charge for a monthly fee arrives. It shows the amount and the due date. If your professional uses the lock for non-payment, it can also say by what day you can pay before check-ins and questionnaires are locked. | Bell; push and email (Payment reminders) | Settings > Payments |
| Payment overdue | On the 1st and 3rd day after the due date, from 09:00, and when your professional sends you a reminder after the due date. On the 7th day only the email arrives. For a plan, it says how many days ago it was due, without the amount. | Bell and push (Payment reminders); email on the 7th day (Payment reminders) | Settings > Payments |
| Access limited | On the day the lock for non-payment starts: check-ins and questionnaires stop until the payment is recorded. | Bell; push (Payment reminders) | Settings > Payments |
| Payment confirmed | A payment of yours is recorded as paid: your professional marks it as paid or confirms the one you marked as done, or an online payment is completed. | Bell; push | Settings > Payments |
| Payment not confirmed | Your professional doesn't confirm that payment and gives the reason. | Bell; push | Settings > Payments |
About the lock, see Payment overdue: what is paused and how to settle it.
Your plan
In the table, “The plans” means Settings > Plans in the app and Settings > Payments on the web, where the plans are.
| Notification | When it arrives | Channels | Opens |
|---|---|---|---|
| New plan | Your professional assigns you a plan you have to pay for to keep access. | Bell; push and email (Payment reminders) | Settings > Payments |
| Plan payment | There is a charge for that plan, with the due date. | Bell; push and email (Payment reminders) | Settings > Payments |
| Your plan is still unpaid | 7 days before access ends because the plan is unpaid. It says how long you have. | Bell; push and email (Payment reminders) | Settings > Payments |
| Payment failed | The automatic payment for your plan didn't go through. It asks you to check the payment method. | Bell; push and email (Payment reminders) | The plans |
| Subscription active | Your plan's subscription became active. | Bell only | The plans |
| Subscription ended | Your professional ended your plan's subscription. It says how long it stays active. | Bell; email always | The plans |
| Price change | The price of your plan is going to change. It says from when and that you can cancel before then. | Bell; email always | The plans; for a monthly fee charged manually, Settings > Payments |
| Automatic payment available | Your professional turned on automatic payment for your plan. | Bell; email always | The plans |
| Subscription under review or Course subscription under review | Your professional's payment connection was disconnected and the billing of your plan or course may continue. To cancel, talk to your professional or to support. | Bell only | The plans, or the course |
Access and coaching
| Notification | When it arrives | Channels | Opens |
|---|---|---|---|
| Access active | Your access opened. | Bell; push | Home |
| Access paused | Your professional moved the start of your access to a later date. It says the day it comes back. | Bell; push | Home |
| Access end changed | Your professional changed or removed the end date of your access. | Bell only | Home |
| Access ending | 7 days before your access ends. When the end comes from an unpaid plan, “Your plan is still unpaid” arrives instead of this one. | Bell only | Home |
| Coaching ended | Your access has come to an end. | Bell; push; email | Home |
| Coaching inactive | Your professional deactivated your coaching. It says what stops being charged. The push and the email arrive at most once in 24 hours. | Bell; push; email | Home |
| Subscription cancelled | The end of your access cancelled your plan's subscription, which stops being charged. | Bell; push; email | Home |
| You ended your coaching | You end the coaching yourself. It says what stops being charged and what was left to pay. | Email only, always | Home, through the button in the email |
Access statuses are explained in Access statuses: scheduled, ended and inactive.
Invitations, requests and your professional
| Notification | When it arrives | Channels | Opens |
|---|---|---|---|
| New invite | A professional invites you through your account's email, or you had an invitation waiting when you created your account. It leaves the list when you answer the invitation. | Bell; push | Home |
| Request accepted | A professional accepted your request. It says when the coaching starts, if it starts later. | Bell; push; email when the coaching starts right away or has a set date | Home |
| Request not accepted | A professional declined your request. It says from what day you can ask them again, when there is such a waiting period. | Bell; push | On the web, the list of professionals or Home; in the app, Home |
| Request expired | Your request went 14 days without an answer. If you had said you already paid outside the app, an email also arrives. | Bell; push | On the web, the list of professionals; in the app, Home |
| Request expired and payment refunded | A request you paid for went unanswered and your payment was refunded. | Bell; push; email always | On the web, the list of professionals; in the app, Home |
| Payment refunded | A request you paid for ended before you started the coaching and your payment was refunded. | Bell; email always | Home |
| New message about your request | The professional replied in your request's conversation. Until you read this notification, no other one arrives for the same request. | Bell; push (New messages) | On the web, the professional's page; in the app, Home |
| Your professional is closing their account | Your professional scheduled the closure of their account. It says the last day. | Bell; email always | The plans |
| Your professional is no longer closing their account | Your professional cancelled the closure of their account. | Bell; email always | The plans |
These also arrive only by email, always: “Your refund did not go through”, when the refund of a payment doesn't reach the payment method you used, and “Multibanco reference cancelled”, when a request's reference can no longer be paid. To answer an invitation, see Accept or decline your professional's invitation.
Chat and other notices
| Notification | When it arrives | Channels | Opens |
|---|---|---|---|
| New message | You receive a message in the chat. The title is the name of the person who wrote it, or of the group. It doesn't go into the notification list: unread messages are counted in Chat. | Push (New messages), except when your status is Busy; email (New messages) only when the oldest message stays unread for 24 hours, one for all conversations | The conversation |
| Incoming call or Missed call | Someone calls you and you are not in MyFitnessClient to answer. The incoming call only rings in a browser; the missed call reaches every device. In a group call, the title is the group's name and it only rings in a browser. | Push (Calls), except when your status is Busy | The conversation |
| New reaction | Someone reacted to one of your messages. | Bell only | The conversation |
| Support replied | Support replied to a request of yours. It says the subject. | Bell; push | In the app, Support; on the web, the notification doesn't open another screen |
| MyFitnessClient notices | The MyFitnessClient team sends a notice, with the title and text it wrote. | Bell; push and email when the team also sends them through those channels | Doesn't open another screen |
Questions
I got a push notification, but it isn't in the list. Why?
Messages, calls and meal and supplement reminders only arrive by push; unread messages are counted in Chat. A habit reminder only stays in the list when the push reaches no device.
I turned off the Daily check-in reminder and stopped getting push notifications for assessment requests. Is that normal?
Yes. That type also controls the push for “Physical assessment pending” and “New physical assessment”. Both still go into the notification list.
Why don't I get a push notification for the health questionnaire request?
The health questionnaire request arrives in the bell and by email, but it has no push notification.
Why did a notification disappear from the list?
The list only shows unread notifications, and many leave on their own when you do what they ask: pay, answer the questionnaire, do the check-in, the assessment or the workout, check off the habit, fill in the health questionnaire or answer the invitation. Event, habit, check-in, questionnaire and workout reminders are deleted 72 hours after they arrive, read or not.
I don't get any push notifications. What do I do?
See Not receiving notifications on your phone or in the browser. To find where each option is, see Client settings: where to find each option.