Talk to your professional

Interactive tutorial

Opens in the app and needs you to be signed in.

Overview

Chat is the fastest way to talk to your professional: ask questions, share how a workout went, or request a tweak. On Home, your professional's card also has a Message button that opens Chat.

Send messages and attachments

Type in the Type a message… field (in the app, Message…) and send. Besides text, you can attach:

Gallery: photos and videos.
File: any type except executables.
GIF: search for a GIF and send it.

In the web version, each file can be up to 2 GB. In the app, photos go up to 25 MB, videos up to 250 MB and other files up to 100 MB.

To record a voice message, leave the field empty, tap the microphone next to it, speak, then tap the send button.

On a computer, the emoji button (Choose emoji) next to the + button puts the emoji where your cursor is and stays open so you can pick several. On a phone, use your keyboard's emojis.

Your professional can also share workouts, assessments, and files already organized in your Materials through the conversation.

In the web version, when your professional answers a note you left on a meal, the answer arrives in Chat with your note quoted and View note, which opens that day in Nutrition.

Voice messages are only sent if your professional's plan includes them. Photos, videos, files and voice messages are stored in your professional's file space: if their plan has no space, the space is full, or your coaching has ended or not started yet, they are not sent. In those cases you can still send text and GIFs.

React and find messages

On each message you can Reply or React. Important messages that get pinned appear in Pinned messages, easy to find again.

To log your workout or nutrition, use their own areas (Workouts, Nutrition). Chat is for talking with your professional.

Talk live

You can also make a voice or video call with your professional.