Chat notifications, rules and issues
Fix unsent or late messages. If you're a client, talk to your professional and deal with the padlock. On the web, also calls that won't connect.
Articles
The message was not sent and Retry appears
In MyFitnessClient Chat, a message that didn't go through is marked to retry; see why it failed, how to resend it and when retrying isn't enough.
The chat doesn't update by itself or messages arrive late
When the MyFitnessClient Chat stops updating by itself, the real-time connection dropped or the account has too many connections open; see how to fix it.
A call doesn't connect or has no sound
This happens when a call in MyFitnessClient Chat isn't answered, doesn't start or has no microphone or camera. See what each message means and what to do.
Videos
Frequently asked questions
Chat notifications, rules and issues
Text, photos and videos (Gallery), files of any type except executables, GIFs and voice messages. In the web version each file can be up to 2 GB; in the app, photos go up to 25 MB, videos up to 250 MB and other files up to 100 MB. Voice messages are only sent if the professional's plan includes them. Photos, videos, files and voice messages are stored in the professional's file space: they only go through while there is free space and, when the client is the one sending, while the coaching is active.
In the conversation, tap the pin icon at the top or, on a phone, open the ⋮ menu and choose Pinned messages. The list belongs to the conversation: anyone in it can pin a message, everyone sees it, and the conversation shows who pinned it.