Client invitations and requests
Create or invite clients by email, link or QR code, accept requests and invite with a package to pay for. Also fix errors when creating, inviting and accepting.
Articles
Invite clients
In Clients, the New client button gives you two options: Create client: creates a profile managed by you that is immediately available for workouts, assessments, and other content. The client does not
Client requests
The Requests tab inside Clients receives requests from people with an app account who want to be your clients: for example, someone who joined through one of your invitation links or QR codes and, if
Require a package payment before a client joins
In MyFitnessClient, in Clients, you invite a client with packages to choose from: they pay before joining, or you record the payment and accept the request.
An invitation is already waiting for a response
In MyFitnessClient, this error in Clients means the person already has an unanswered invitation from you. Cancel it to create another.
Error messages when creating, inviting and accepting clients
In MyFitnessClient, this list gathers the error messages in Clients when creating, inviting and accepting clients, with the cause and what to do for each.
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Frequently asked questions
Client invitations and requests
Not necessarily at first. Create client immediately adds a profile managed by you without app access. To use the app, the client must accept an invitation and complete registration.
It depends on the channel and on what you choose under Invitation expires in. By email: 24 hours, 3 days, 7 days (the default), or 14 days. By link: 1 hour, 24 hours (the default), 3 days, or 7 days. By QR code: 5 minutes, 10 minutes (the default), 30 minutes, or 1 hour. On any channel you can choose Never, and the invitation does not expire. Each request made through a link or QR code waits for your approval; an email invitation connects the person to you as soon as they accept it.
Yes. In the Requests tab you can Accept, Reject, or Block. Blocking prevents that person from sending you new requests.