Delete your account and your data

Delete in the app

In the iOS and Android apps, deletion is done from the account settings:

1. Open the app and sign in to your account.
2. Go to Settings and choose Delete account.
3. Confirm that you are the account holder, as the screen asks: with your account password, with the Apple or Google account you sign in with, or with a code we send you by email. Type the confirmation word requested on screen.
4. Confirm. The account is deactivated immediately and you are signed out on all devices.

Deleted data cannot be recovered.

If you have a Professional Account or only use the website

For a Professional Account, go to Settings → Profile on the website and, in the last section, choose “Close account” and confirm with your password. If the account has no clients with periods already paid, it is deleted immediately. If it has clients with periods already paid, it remains in the process of closing until the last day of those periods, at most 3 months after the request: until then, you continue to coach them, with no new clients, sales or renewals, and you can withdraw the request in the same place. If you only use the website as a client, or if you prefer, write to us from the email address linked to the account, with the subject “Delete account”, and we will handle the request within one month. We confirm your identity before deleting anything.

Accounts created with Google or Apple

If you created your account with Google or Apple and never set a password, you do not need one to delete the account in the app: you confirm with that account or with a code we send you by email. To close a Professional Account on the website, you need a password: set it in Settings → Profile and follow the steps above. Alternatively, ask us to delete it by email.

What is deleted

When you delete your account, we delete, or replace with meaningless values, within a maximum of 30 days:

• Profile data: name, photo, date of birth, gender, height, weight, phone and the clinical history in the profile
• Your email address and password
• The public profile, if you have one (the username remains reserved), and the contacts received through it
• The files in your personal area and their copies in our storage (the photos and files you sent to a professional remain with that professional)
• Active sessions, sign-in tokens and notification subscriptions on all devices
• The Google or Apple sign-in link; when you delete an account linked to Apple in the iOS app, we also ask Apple to revoke that link
• The connection to Google Calendar
• Usage session records; activity events are no longer associated with you

What is kept, and why

Some data stays with the professional who coached you, some data the law requires us to keep, some data we keep for technical or evidence reasons and some data we delete only at your request:

• The coaching records that a professional made or received from you (assessments, anamnesis, training and food logs, check-ins, messages exchanged and the photos and files you sent them) belong to that professional's records, and the professional is the data controller. They are no longer associated with your name, email and contact details, but they remain in the professional's account until the professional deletes them. You can ask the professional to delete them, or ask us to forward the request to them. Each professional with whom you had ongoing or scheduled coaching receives, on the platform and, depending on their settings, by email and push notification, a notice with your name saying that the account was deleted and that the coaching has ended. On the platform, the notice is deleted once it has been read and 90 days have passed since it was sent; until it is read, it stays in their account. The email stays in their mailbox
• Invoicing documents, kept for 10 years as required by tax law
• Audit logs, which include copies of the changed data, for 180 days (365 days for account and payment data), for security and evidence purposes
• The history of sign-ins and administrative access, for 365 days, for security purposes, and error reports, for up to 90 days, to fix faults
• Data already deleted may remain in backups, as a rule for 30 days, until those backups expire
• The account row, with the data replaced by meaningless values, and a record of the deletion with the name and email the account had, to maintain the integrity of financial records and of relationships that have already ended and to prove that the request was carried out
• Support requests and the records you made without a link to a professional, until you ask us to delete them
• The record of the acceptance of the Terms and of the declarations you made, for 5 years after deletion, to prove what was accepted
• If you have a Professional Account and have sold courses, those courses, with the videos, files, workouts and plans they use, remain available to those who bought them, with no new sales, until the end of each buyer's 12-month access guarantee, and are deleted afterwards; your name and contact email are kept for 2 years, only for buyers' complaints and refunds
• If you have outstanding payments owed to a professional, your name and email remain linked to those payments for 2 years, visible only to that professional and to the members of their team with access to payments, so that they can collect them, and are deleted earlier if the debt is paid or cancelled; deleting the account does not erase the debt

Contact

To request deletion, or for any question about your data, write to us:

• Email: [email protected]